Bilingual Business Process Analyst - Remote at UnitedHealth Group | The Muse (2024)

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Work in a cross-functional and fast-paced team to manage the translation of marketing and member benefit materials into different languages and alternate formats
• Ability to independently manage multiple tasks and projects with minimal supervision
• Project Management duties including receipt, review, translation, or delegation to one of several Language Service Providers
• Coordinate and retrieve multiple price quotes for translation, formatting, and other ancillary fees along with service delivery and risk assessment before awarding projects accordingly
• Work with upstream requesters and downstream Vendor contacts to meet project deliverables while ensuring both requester and vendors are meeting requirements
• Perform comprehensive and/or partial reviews of initial translated files or audio files against source files
• Flag appropriate Linguistic, Compliance or Formatting related defects, note suggested edits and work with in-house or third-party Language Service Providers on suggested edits
• Update your project tracker(s) accordingly and accurately throughout each day and for each project assigned
• Reconcile Invoice details, amounts and GL codes used for billing each project at the beginning of each month for the prior month billing period and point out inconsistencies accordingly to billing vendor
• Provide administrative support for the team by completing internal inspection audits following department procedures
• Log daily productivity and defective counts in department Database
• If instructed, monitor and record time-study data related to each testing project
• May also include project support of new technology testing and implementation where it involves Translation Memory, Style Guide, Glossary updates including User Acceptance Testing
• Assist with peer or new Employee training as needed
• Work and collaborate with other team members from time to time
• Provide flexibility to assist with other assignments as needed

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 2+ year(s) of professional experience driving tasks/projects to completion within set deadlines
• 1+ year(s) experience in Project Management Experience or equivalent experience in Linguistic Services
• 1+ year(s) with Healthcare or Medical related materials, acronyms or terms and CMS compliance requirements for materials and data security including protected health information
• Intermediate level proficiency with Excel and Word
• Proven detail oriented and solid organizational and communication skills
• Bilingual (English and Spanish). Fluent with both written and verbal business professional skills
• Proven flexible to work OT during peak months (Jun thru Aug and/or Nov/Dec)

Preferred Qualifications:

• 1+ year(s) of User Acceptance or application Testing
• 1+ year(s) experience with Smartsheet
• 1+ year(s) of Project Management experience
• Experience performing material creation, translation services and/or User Acceptance Testing
• Experience with Access, ECG Quick Connect, PowerPoint, Visio, Adobe PDF, Outlook, Power Automate, Power Business Intelligence and MS Teams applications
• Knowledge and prior use of Pivot Table, Countif, and V-Lookup functions within Excel
• Knowledge of Healthcare related documentation including benefit, transactional and marketing materials
• Proven approachable and possess a positive team-oriented nature
• Proven ability to build and establish positive working relationships with customers, vendors, leadership

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, or Washington Residents Only: The hourly range for this role is $28.03 to $54.95 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.